Technology-facilitated violence

Mitigation strategy

1. **Implement Safety-by-Design Protocols for Access Control** A mandatory redesign of user authentication and account management systems to prevent unauthorized control. This requires enforcing single-user primary account ownership, ensuring any shared access or secondary user credentialing is explicitly governed by the primary owner, and integrating a robust, auditable mechanism for immediate remote deactivation of all connected devices upon the owner's request (Risk Reduction/Avoidance). 2. **Establish a Dedicated, Gender-Responsive Incident Response Mechanism** Develop a specialized internal protocol for investigating and responding to reports of technology-facilitated violence (TFV) and misuse. This includes: training customer support staff to recognize signs of controlling behavior; creating a rapid-response team to preserve forensic evidence (e.g., remote access logs, location data); and establishing clear internal escalation paths for prompt cooperation with law enforcement and victim support services (Accountability/Response). 3. **Integrate Mandatory Digital Literacy and Abuse Awareness** Deploy educational modules and policy disclosures at the point of product enrollment and within the application interface that explicitly define technology-facilitated abuse, highlight common misuse vectors (e.g., remote monitoring, password sharing), and provide prominent, accessible in-app resources for survivor support and safety guidance (Empowerment/Awareness).